Refund Policy

Our policy lasts 30 days. If more than 30 days have passed since your purchase, we unfortunately cannot offer refunds or exchanges. To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

 

Do not return your purchase to the manufacturer. To initiate a return, you can contact us at oshirosoccer@protonmail.com. If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items that are returned to us without first requesting a return will not be accepted. In some cases, only partial refunds will be issued: (if applicable) *Any item that is not in its original condition, damaged or missing parts. *Any item returned more than 30 days after delivery



Refund (if necessary)

Once we have received and examined the returned item, we will send you an e-mail to confirm that we have received it. We will also inform you of our decision on whether to approve or reject your request for a refund. If your request is approved, then your refund will be processed, and a credit will automatically be applied to your original credit card or payment method, within a few days.



Missing or delayed refunds (if necessary)

 

If you have not yet received your refund, please check your bank account again first. Then contact your credit card issuer, as there may be a delay before the refund is officially posted. Then contact your bank. There is often a processing time required before a refund is posted. So after completing all of these steps, you still have not received your refund, please contact us at oshirosoccer@protonmail.com



Sale or Promotional Items (if applicable)

 

Only regular priced items can be refunded. Unfortunately, discounted items are not refundable or exchangeable.



Exchanges (if necessary)

 

We will only replace an item if it is initially damaged or defective. If in this case you would like to exchange for the same item, please send us an email at oshirosoccer@protonmail.com



Gifts

 

If the returned item was identified as a gift at the time of purchase and was shipped directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you. If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and they will know that you have returned the item.



Shipping

 

You will be responsible for paying your own shipping costs to return your item. Shipping charges are not refundable. If you receive a refund, the return shipping cost will be deducted from the refund. will be deducted from it. Depending on where you live, the time it takes to receive your exchanged product may vary. If you are sending an item valued at more than $75 or $75, you should plan to use a shipping service that allows you to track the shipment or purchase shipping insurance. We do not guarantee that we will receive the item you return.

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