Shipping policy

Shipping policy

What are the different delivery methods?


As a general rule, for each order, we offer 2 delivery methods:


* Home delivery


* Delivery in a relay point.



It is possible that, for economic reasons or unavailability of the service in the country or the zone of delivery concerned, we propose you only one or the other mode of delivery.




What are the delivery times and costs?


-Standard delivery: 20-40 business days to Europe 25-40 business days to Africa 20-35 business days to America 30-60 business days to the rest of the world


-Express Delivery: 15-25 business days to Europe 20-30 business days to Africa 20-25 business days to America, Australia



Delivery costs and times depend on the delivery area chosen, but we always try to deliver on time. In unforeseen cases such as high order periods (like Christmas) or bad weather conditions, or health crisis, the delivery time may be extended, we may not guarantee a fast delivery and provide you a constant update on the delivery phase.


We are not responsible for any loss, theft or damage to your package during its journey.



How long does it take to ship my product?


It is important to take into account that it takes 3-7 working days for your order to be prepared. After this stage, the delivery phase begins and we will send a tracking number by email for each order, allowing you to follow the exact progress of your order. If you have not received your tracking number after this time, please check your spam and promotional emails first and if you cannot find the email containing the tracking number, simply send us an email at oshirosoccer@protonmail.com or from the contact page on www.oshirosoccer.com.



Can I change my order?


You can modify your order if it is feasible! Requests for changes are taken into account within a maximum of 24 hours after your purchase. Please contact us at coshirosoccer@protonmail.com or from our contact page on www.oshirosoccer.com and tell us your order number (Ex: #10020). Unfortunately, after this time, no changes can be made. To receive a refund, you must return your order within 30 days from the day the order was placed according to our refund policy. No refunds or exchanges will be possible for personalized items with flocking and/or badges.



Can I cancel my order?


You can cancel your order without any justification! Cancellation requests will be processed within 24 hours of your purchase. Please contact us at coshirosoccer@protonmail.com or from our contact page at www.oshirosoccer.com and specify your order number (e.g. #10020). Unfortunately after this time no changes can be made. To receive a refund, you must return your order within 30 days from the day the order was placed in accordance with our refund policy. No refunds or exchanges will be possible for personalized items with flocking and/or badges.



I entered an incorrect shipping address


Requests to change your shipping address will be processed within 24 hours of your purchase. Please contact us at coshirosoccer@protonmail.com or from our contact page at www.oshirosoccer.com and specify your order number (e.g. #10020). Unfortunately after this time no changes can be made. To receive a refund, you must return your order within 30 days from the day the order was placed in accordance with our refund policy. No refunds or exchanges will be possible for personalized items with flocking and/or badges.



TAXES


Following the reform of the VAT on e-commerce for international trade in force since July 1, 2021, any order whatever its value would be subject to Value Added Tax (VAT). We invite you to pay the latter if it is requested before the recovery of your order. We will not make any refund or offer any compensation if you have to pay this tax.

 

CUSTOMS


In the event of possible customs charges to be paid before the recovery of your order, we invite you to regularize them. We also disclaim any responsibility and will not make any refund or offer any compensation. if it happened that you have to pay these customs fees.

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